NextaElite
NextaElite
Last Updated: January 15, 2025
At NextaElite, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you access our advanced trading education platform. We operate under Taiwan's Personal Data Protection Act and international standards.
Our commitment goes beyond compliance. We believe transparency builds trust, and we want you to understand exactly what happens with your data when you interact with our services.
When you engage with NextaElite's trading education platform, we collect several types of information to provide personalized learning experiences and improve our services.
We track how you interact with our platform to personalize your learning journey:
Our systems automatically collect technical data to ensure platform security and functionality. This includes log files, cookies, analytics data, and error reports that help us maintain service quality.
Every piece of data we collect serves a specific purpose in delivering quality education and maintaining your account security.
Educational Purposes: We analyze your learning patterns to recommend relevant courses, adjust content difficulty, and provide personalized feedback. Your progress data helps our instructors identify common challenges and improve curriculum design.
We occasionally use aggregated, non-identifiable data in marketing materials to demonstrate course effectiveness, but individual results remain confidential.
We're selective about who accesses your information. NextaElite never sells your personal data to third parties. Period.
Each partner signs strict data protection agreements and can only use your information for services we've explicitly authorized. They're contractually bound to Taiwan data protection standards.
We may disclose your information when legally required by Taiwan authorities, court orders, or regulatory bodies overseeing financial education. We'll notify you of such requests unless prohibited by law.
Business Transitions: If NextaElite merges with another company or undergoes acquisition, your data would transfer to the new entity. You'll receive advance notice and options regarding your information in such scenarios.
Taiwan's Personal Data Protection Act grants you significant control over your information. We've designed straightforward processes for exercising these rights.
You can request a complete copy of all personal data we hold about you. We'll provide this in a structured, machine-readable format within 30 days. There's no fee for your first annual request.
Found outdated information in your profile? Log into your account dashboard to update most details instantly. For changes requiring verification, contact our support team at contact@nextaelite.com.
You may request account deletion at any time. We'll remove your personal data within 60 days, though we retain certain information for legal compliance:
You can object to specific data uses, like marketing communications, while maintaining your account. We'll honor these preferences immediately, though some restrictions may limit platform functionality.
To Exercise Your Rights: Send requests to our data protection officer at contact@nextaelite.com or call +886232337177 during business hours. We'll verify your identity and respond within statutory timeframes.
Protecting your information isn't just policy—it's infrastructure. We've invested heavily in security systems that match financial industry standards.
Our team receives quarterly privacy training. We maintain detailed audit logs of all data access, and our security policies undergo annual third-party review. Physical access to servers is restricted and monitored continuously.
Despite these precautions, no system is completely impenetrable. If we detect a breach affecting your data, we'll notify you within 72 hours and outline steps we're taking to address the situation.
We don't keep your information longer than necessary. Different data types have specific retention schedules based on legal requirements and legitimate business needs.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | Duration of relationship plus 2 years | Service delivery and support |
| Payment and transaction records | 7 years from transaction date | Taiwan tax law compliance |
| Course completion certificates | Permanent (unless deletion requested) | Credential verification |
| Marketing communications preferences | Until opt-out or account closure | Preference management |
| Support conversation logs | 3 years from last interaction | Quality assurance and dispute resolution |
After retention periods expire, we securely delete or anonymize data through irreversible processes. Anonymized data used for research contains no identifiable information and doesn't fall under personal data regulations.
While NextaElite operates primarily in Taiwan, some service providers store data on international servers. We ensure these transfers meet Taiwan legal standards.
Our cloud infrastructure partners maintain data centers in Taiwan and Japan. When data moves across borders, we use Standard Contractual Clauses approved by Taiwan authorities and implement additional security measures like encryption in transit and at rest.
If you access our platform while traveling outside Taiwan, your data may route through servers in your location for performance optimization, but it returns to Taiwan-based storage systems.
Our platform uses cookies to enhance your experience and analyze usage patterns. You control how we use these technologies.
These are necessary for the platform to function. They manage your login session, remember your course progress, and maintain security settings. You can't disable these without losing functionality.
We use these to understand how students navigate our content, which helps us improve course design. These cookies don't identify you personally—they track patterns across all users.
These remember your choices like language settings, video playback speed, and notification preferences. Disabling them means you'll need to reset preferences each visit.
Manage cookie preferences through your browser settings or our cookie preference center accessible from your account dashboard. Most browsers let you block third-party cookies while allowing first-party ones.
NextaElite's advanced trading education is designed for adults aged 20 and above, in accordance with Taiwan's age of majority. We don't knowingly collect information from individuals under 20.
If we discover we've inadvertently gathered data from someone under 20, we'll delete it immediately and may contact legal guardians. Parents who believe their child has provided information should contact us right away.
Financial education regulations evolve, and so do our practices. We review this privacy policy semi-annually and update it when necessary.
Material changes affecting how we handle your data will trigger email notifications to all active users at least 30 days before implementation. Continued use of our platform after changes take effect constitutes acceptance.
We maintain an archive of previous policy versions available upon request, so you can track how our practices have developed over time.
Our data protection team is here to address your privacy concerns and help you exercise your rights.
Email: contact@nextaelite.com
Phone: +886232337177 (Monday-Friday, 9:00-18:00 Taiwan time)
Mail: NextaElite Data Protection Officer
No. 472, Section 2, Yunlin Rd
Douliu City, Yunlin County
Taiwan 640
For formal complaints about our data handling practices, you may also contact Taiwan's National Development Council, which oversees personal data protection enforcement.